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Privacy Policy

This Privacy Policy explains how Savaspin Casino collects, uses, stores and protects information when players visit the website, create an account or use casino services. It also explains the choices available to players regarding their personal information.

Savaspin Casino operates under licence OGL/2024/1126/0521 issued by the Curaçao Gaming Control Board. The platform uses TLS encryption and adheres to the GCB's 2024 financial reporting and alternative dispute resolution framework.

Information we may collect

When you visit Savaspin Casino or use its services, information may be collected to help operate the website, provide account services and meet security and legal requirements. The information handled will depend on how you use the website, the services you request and the choices you make.

The types of information a casino website typically handles may include the following:

  • Account details, such as your name, date of birth, username, password, contact details and account preferences.
  • Identity and verification information, including documents or other information provided to confirm identity, age, eligibility or account ownership.
  • Payment and transaction records, including deposits, withdrawals, account balances, gaming activity and details needed to process or review transactions.
  • Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings and general location information.
  • Website activity information, including pages viewed, links used, session details, login activity and interactions with account features.
  • Cookie and similar technology information, which may help remember preferences, support website functions and understand how the website is used.
  • Information included in messages or requests sent to customer support, including details needed to identify an account and respond appropriately.

Some information is provided directly by you. Other information may be generated when you use the website or may be received from service providers that help with identity checks, payments, fraud prevention, website operation or technical support. You should only provide information that is accurate, current and relevant to the purpose for which it is requested.

If you provide information about another person, you should make sure you are authorised to do so and that the person understands how their information may be used. Players should also keep account information up to date and tell support if any important details change.

How information is used and shared

Personal information may be used to create and manage your account, provide access to casino services and process requests made through the website. It may also be used to communicate with you about your account, respond to support enquiries and maintain accurate service records.

Information may also be used for identity verification, age and eligibility checks, payment processing, transaction monitoring, fraud prevention, security monitoring and the detection of activity that may be unlawful, misleading or contrary to the website rules. These activities help protect players, the website and the wider service.

  • To provide, maintain and improve website functions and account services.
  • To verify account information and review activity where checks are required.
  • To process deposits, withdrawals and other account transactions.
  • To identify, prevent and investigate fraud, misuse, security incidents or other harmful activity.
  • To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
  • To send service messages about your account, transactions, security or important changes.
  • To send marketing communications where permitted and where you have provided the required permission or have not opted out.
  • To analyse general website use, test features and improve performance, support and user experience.

Information may be shared with carefully selected service providers where this is needed for the purposes described in this policy. These providers may support payment services, identity and document verification, fraud prevention, information technology, hosting, customer support, communications, analytics or security. They should only receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the website or its users, investigate suspected wrongdoing, respond to a valid legal request, enforce applicable terms or meet a legal obligation. If business operations or service arrangements change, information may be transferred as part of that change, subject to appropriate handling requirements.

Information may be processed or stored using service providers located in Australia or another country. Where information is handled by a provider, reasonable steps may be taken to ensure that it is managed securely and only for an appropriate purpose. Online services can involve international technology infrastructure, so players should consider this when choosing to use the website.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Savaspin Casino may use them to keep the website working, remember selected settings, support secure logins, understand website traffic and improve the player experience. Some cookies may be placed by service providers that help deliver website features, analytics or security functions.

Cookies may be temporary and expire when a browsing session ends, or they may remain on a device for longer so that selected preferences can be recognised during a later visit. The information collected through cookies may be combined with other technical or account information where this is needed to provide a requested feature or maintain website security.

You can manage or remove cookies through your browser settings. You may also be able to block certain cookies or receive a notice before they are stored. Restricting cookies can affect how parts of the website work, including account access, preferences and other interactive features. Browser controls vary, so you should check the help information for your chosen browser.

Security

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure connections and limiting access to people or providers who need information for an approved purpose.

No website, online account or electronic transmission can be guaranteed to be completely secure. Players should keep login details confidential, use a secure device and connection, avoid sharing passwords and contact support promptly if they believe an account or password has been compromised. Savaspin Casino may take steps to verify identity before providing account information or processing a privacy request.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed or a player asks for information to be deleted.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Backup copies, security logs and records held for legitimate business or legal purposes may not be removed immediately, but they will remain subject to appropriate safeguards.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, players may have rights relating to their personal information. These rights are not always absolute, and a request may be limited where information must be retained, where another person’s privacy would be affected, or where processing is necessary for security, fraud prevention or legal obligations.

  • Access: ask for information about the personal data held about you and, where appropriate, request a copy.
  • Correction: ask for inaccurate, incomplete or outdated information to be corrected.
  • Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available.
  • Marketing consent: withdraw consent to marketing communications or opt out of promotional messages. Service and account messages may still be sent where they are necessary.
  • Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise your data rights or make a privacy request, contact support@savaspincasino.best. Please describe your request clearly and include enough information to help identify your account. For your protection, additional information may be requested to confirm your identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

A request for access may be answered by providing relevant information in a suitable form, subject to reasonable identity checks and any restrictions that apply. If you believe information is incorrect, please identify the information and, where possible, provide the corrected details. A deletion request will be considered against any need to keep records for security, account administration, dispute management or a period required by law.

You can withdraw consent to marketing at any time by contacting support@savaspincasino.best or by using an available unsubscribe option in a marketing message. Withdrawing marketing consent does not necessarily remove information that is needed to operate your account, process transactions, conduct verification checks or meet legal obligations. You may continue to receive essential service messages.

Requests will be reviewed and handled within a reasonable timeframe, subject to the nature of the request, identity checks, technical requirements and any applicable legal restrictions. If a request cannot be fully completed, an explanation may be provided where permitted.

Changes to this policy

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. Players should review this page occasionally so they remain aware of how information is handled. By continuing to use the website after an update, you acknowledge the revised policy to the extent permitted by applicable requirements.